Dear J,
Thank you for contacting us. We really appreciate your feedback in the EasySaver Rewards program and I am so sorry for your poor experience. Rest assured, we take your comments seriously, and we are on your side. Let me take a moment to just summarize the program enrollment.
After you make a purchase on our site, we offer a $15 coupon. If you click on that coupon you will land on a registration page to join our EasySaver program. In order to enroll and receive the coupon, you must enter your email address and zip code which is the acceptance of the terms and conditions of the program. Within the terms stated to the left of the “accept” button, is the enrollment process and states the charge of the program. Our goal is not to have you in the program if you did not wish to enroll and we apologize if this was confusing. If you have not already done so and would like to cancel this membership, feel free to call EasySaver Rewards directly at 1-800-355-1837 and simple instructions will be provided to you to cancel.
We totally understand your frustration and will attempt to clarify the enrollment process for future customers. To follow up, I am going to forward your valuable comments to our partner group that oversees the program. Our customer experience is of the utmost importance and we will do anything to improve your future shopping experiences.
Once again, we apologize for your poor experience and we are here to help in any other way necessary. If you have any questions or concerns, please do not hesitate to contact us. We are available for you 24 hours a day, 7 days a week.
Best Regards,
Mr. Kit Medina
Customer Care
ProFlowers
Send love, not like. Send ProFlowers.
—–Original Message—–
From: jxxxxxxxx@gmail.com
Sent: Jul 9, 2008 7:09:27 AM
Subject: Customer Submission: General Comments
The following customer submission has been completed:
Name: J Lynch
Telephone:
Email: jxxxxxxxx@gmail.com
Order#:
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Unfortunately you have lost me as a customer. My wife, recently ordered flowers for her Mom. The chocolate was missing but that’s ok, I understand those things happen. The inexcusable part is that Proflowers partners with a disreputable company like Easy Savers.
During the ordering process my wife called and told me that Proflowers has this great deal and she can save some money on the order (or maybe free shipping). I told her to be careful a lot of sites offer these discounts if you try a service of some type.
She says clicked on the link but then canceled out of signing up for Easy Savers. However she did complete the purchase online. At any rate I just got our card statement and sure enough there is a charge for 14.95 from Easy Savers.
Proflowers should stick to its core business and not run the risk of irritating good customers for some “easy money”.